HiveHabits Support
HiveHabits help
Contact: admin@hivethoughts.in — we reply within two working days. Please include your phone model and what you were doing when the problem happened. Never send your backup file unless we ask for it: it contains your records.
Frequently asked questions
Do I need an account?
No. HiveHabits has no sign-up and no sign-in. Everything you log stays on your phone.
How do I move to a new phone?
On the old phone, go to Settings › Backup › Export a backup and save the file somewhere you can reach from the new phone (your Drive, email or a computer). On the new phone, install HiveHabits, then Settings › Backup › Restore from a backup. Photos on your vision board are not in the backup.
I lost my phone. Can you recover my data?
We are sorry — we can't. Your records never reach us, so only a backup you saved can bring them back. We suggest exporting a backup regularly.
Why am I seeing ads?
The first 30 days have no ads. After that, the free version shows a full-screen ad now and then, only between screens. HiveHabits Premium removes them for good with a one-time purchase.
Some extras ask me to watch a video.
From day 60, Insights, the LifeScore year view and the PDF planner open for the rest of the day after one short video. If no video is available, they open anyway. Your habits, goals, notes and backups are never locked.
I bought Premium but still see ads.
Open Settings › Premium › Restore purchases, signed in to the same Google or Apple account you bought with. If that doesn't help, email us with your order number from Google Play or Apple.
How do I get a refund?
Purchases are handled by Google Play or the App Store, so refunds are requested from them: Google Play at play.google.com/store/account/orderhistory, Apple at reportaproblem.apple.com.
My reminders don't arrive.
Check that notifications are allowed for HiveHabits in your phone's settings, and on Android that battery saving isn't restricting it. Open the app once after restarting your phone.
How does the referral program work?
In Settings › Referral program, tap "Get your referral code": it opens the Hive Rewards website, where you sign up or sign in to get your code and share it. When a friend buys Premium with your code, you earn a reward, which you see and collect on Hive Rewards. A friend who uses your code pays a lower price.
I forgot my app lock PIN.
The PIN is stored only on your phone, as a one-way hash, so we can't reset it. If you set up fingerprint or face unlock, use that. Otherwise, uninstalling and reinstalling removes the lock — and your records — so restore from a backup afterwards.
Is my health information safe?
Health measurements you record stay on your phone and are never sent to us or to advertisers. See the Privacy Policy.